Privacy Policy
At Canada Numbers Room ("we," "us," "our"), a licensed Canadian online lottery operator, we are committed to protecting the privacy and security of players who use our platform to buy official lottery tickets and manage their entries ("you," "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website canadanumbersroom.com and use our ticket purchase and lottery participation services. By accessing or using our Service, you acknowledge and agree to the collection and use of information in accordance with this policy.
We operate in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation governing online gaming and lottery operations.
1. Information We Collect
We collect various types of information in order to operate as a licensed lottery operator, to provide secure online ticket purchase services, and to comply with legal and regulatory requirements.
1.1 Personal Information
When you register for an account, verify your eligibility, or purchase lottery tickets through our platform, we may ask you to provide certain personally identifiable information ("Personal Data"). This may include, but is not limited to:
- Identity Data: First name, last name, date of birth (strictly for age and eligibility verification purposes).
- Contact Data: Email address, phone number, and residential mailing address in Canada, used to manage your account and contact you regarding winnings or account activity.
- Financial Data: Payment card details and other payment information (processed securely via third-party payment gateways; we do not store full credit card numbers on our systems).
- Transaction Data: Details about ticket purchases, deposits, withdrawals and other transactions carried out through Canada Numbers Room.
1.2 Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type and version, device type, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
2. How We Use Your Information
Canada Numbers Room uses the collected data for the operation of our licensed online lottery services and for other legitimate purposes, including:
- To Provide and Maintain the Service: To process ticket purchases, register your entries for official draws, manage your player account and display your transaction history.
- To Notify Winners: To contact you via email, phone, or in-account notification if a ticket you purchased is eligible for a prize or jackpot.
- To Verify Identity and Eligibility: To ensure all players are at least 19 years of age, reside in Canada where required, and meet legal and regulatory criteria for participation.
- Customer Support: To provide customer care and support, including resolving technical issues, verifying transactions and answering account-related questions.
- Communication: To send you service-related messages (such as changes to terms, security alerts, or account notifications) and, where permitted, marketing communications about promotions or features related to our lottery services. You may opt out of marketing emails at any time.
- Security and Compliance: To detect, prevent and investigate fraudulent activity, money laundering, misuse of our Service, and to comply with legal, regulatory, and audit obligations.
3. Disclosure of Data
We do not sell your Personal Data to third parties. However, as a licensed operator, we may share your information in the following situations:
3.1 Service Providers
We may employ third-party companies and individuals ("Service Providers") to support the operation of our online lottery services. This includes payment processors, identity verification providers, data hosting partners, analytics providers and customer support tools. These Service Providers have access to your Personal Data only to perform specific tasks on our behalf and are contractually obligated to protect your information and not use it for any other purpose.
3.2 Regulatory and Legal Requirements
Canada Numbers Room may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with legal obligations or regulatory requirements, including reporting obligations to gaming regulators and tax authorities regarding winnings and suspicious transactions.
- Protect and defend the rights, property, or security of Canada Numbers Room, our players, or the public.
- Prevent or investigate possible wrongdoing or fraud in connection with the Service.
- Respond to valid requests from law enforcement or other competent authorities.
4. Data Security
The security of your data is important to us. We implement industry-standard security measures suitable for a licensed online operator, including SSL encryption for all data transmission, secure server environments and strict access controls. However, no method of transmission over the Internet or method of electronic storage is completely risk-free. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee absolute security.
5. Data Retention
We will retain your Personal Data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to operate our lottery services, comply with legal and regulatory requirements, resolve disputes and enforce our agreements. Retention periods may be extended where required by law (for example, financial and transaction records may need to be kept for a minimum number of years).
6. Your Rights
Under Canadian privacy laws, you have certain rights regarding your Personal Data, including:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You have the right to request that we correct or update information you believe is inaccurate or incomplete.
- Withdrawal of Consent: Where processing is based on consent, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
- Deletion: You may request that we delete your personal information and close your account, provided there are no outstanding balances, active entries or legal obligations requiring us to retain the data.
If you wish to exercise any of these rights, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before responding to your request.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate our website and provide essential functions such as secure login, maintaining your session, and keeping items in your ticket cart. Cookies also help us understand how our platform is used so we can improve performance and user experience.
You can configure your browser to refuse all cookies or to notify you when cookies are being sent. However, if you disable or refuse cookies, some parts of the Service (such as logging in or purchasing tickets) may not function properly.
8. Age Restriction (19+)
Our Service is strictly intended for individuals who are 19 years of age or older. We do not knowingly collect Personal Data from anyone under 19. If we become aware that we have collected Personal Data from an individual under 19 without appropriate verification, we will take steps to delete such information as soon as reasonably possible and close any associated account.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the way we operate our licensed lottery services. When we do, we will post the updated policy on this page and revise the "Last Updated" date at the top.
You are encouraged to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or how your information is handled in relation to our lottery ticket purchase services, please contact us:
- By email: [email protected]